In the modern digital-first age, the timeliness and excellence of your customer support can make or break your business. For WordPress website owners, handling customer inquiries typically translates into balancing emails, changing platforms, or tolerating awkward ticket systems. Step in Fluent Support—a robust, self-hosted helpdesk plugin that pushes fast, secure service right into your WordPress dashboard.
Why Fluent Support Distinguishes Itself
Fluent Support is more than just a plugin; it is built for companies that value efficiency, flexibility, and control. With its simple ticketing system, you can be up and running in minutes. No complex onboarding: install, set up, and empower your team to provide exceptional support from day one.
Key Features:
- Single, centralized dashboard to easily view and manage tickets.
- Intelligent filtering by priority, status, and more—so you never miss what counts.
- Internal notes, file attachments, canned responses, and custom ticket fields to enable context-rich responses.
- Endless agents, no user limits, and robust access control for seamless team collaboration.
- AI-driven customer support to automate response and make every interaction smarter and faster
Streamline Your Support, Delight Your Customers
With Fluent Support, each ticket ends up in the proper location—be it a question for your shop, a request for your agency, or a question for your e-learning site. First, organize tickets by product, department, team, or brand; then, automate auto-tagging, assignment, and prioritization, even when your team is busy.
Benefits for Teams:
- Individual inboxes for brands or departments for simple, streamlined workflows.
- Custom fields gather just the data your support staff require to close requests promptly.
- Gutenberg blocks for constructing front-end ticket portals that align with your brand and user experience.
- Intelligent saved replies to reduce repetitive typing and accelerate the resolution time.
- In-depth reporting for data-driven decisions and performance tracking.
Security and Control, Without Compromise
Fluent Support is completely self-hosted, so all data remains on your servers. No third-party data sharing, no hidden fees, and you retain ownership of your customer information.
API & Integration Power
Effortlessly integrate your support desk with workflows via webhooks, REST APIs, and tools like Slack, Discord, and Telegram. Plus, smoothly migrate previous conversations with one-click migration. Thanks to the one-click migration feature, importing all previous conversations is seamless and hassle-free
Cost-Effective Pricing
No growth tax, no add-on premium traps—just simple licenses for any business size. You have one site or deal with dozens of clients, Fluent Support has plans that grow along with you. Agency and 50-site licenses are provided, making it an attractive option for freelancers, agencies, and expanding companies.
Real Customer Stories
Thousands of companies—from web stores to service companies and digital agencies—rely on Fluent Support for their helpdesk solution. Users love its dependability, smooth integration with WordPress, and the excellent support provided by its development team. Even in its free version, the user base commends Fluent Support’s commitment and regular improvements.
